RenewBrook Energy funded your lease agreement with PosiGen Solar and is committed to ensuring your satisfaction.
Service and support for your system has been transferred to Omnidian.
They will reach out directly with a personalized welcome email and next steps.
No action is needed on your part; just continue to pay your bill as usual.
RenewBrook Energy is now the official financial partner for your solar system
Information regarding new service and support options for your system provided by RenewBrook Energy
You may have recently learned that PosiGen Solar has ceased providing service and support for your system. We know this news is sudden and especially concerning for someone with a solar system contracted through PosiGen.
RenewBrook Energy has selected Omnidian, a leading provider of residential solar services, to oversee the performance monitoring, on-site service, and technical support for the home solar systems of many PosiGen customers.
We appreciate your patience while we onboard your solar project into our systems. We will reach out to you as soon as we're ready to officially welcome you as a new customer.
In Summary
If PosiGen is no longer contracted to provider service and support for your solar system, you have a solution thanks to RenewBrook Energy.
Omnidian has been contracted by the financial backer of the majority of PosiGen’s installed solar systems, RenewBrook Energy, to take over service and support for most customers.
Omnidian is in no way connected to PosiGen, and they do not own PosiGen nor your solar energy system.
What This Means For You
-
PosiGen customers have a path forward.
Our top priority is to ensure you receive the support you need to keep your solar system performing at its best.
-
Omnidian is the new service provider.
Our role is to provide the expert technical support and customer care you need, effective as soon as the transition period is complete.
-
Patience is appreciated.
During this transition period, we are transferring tens of thousands of customer accounts and technical system data. This is a significant undertaking, and we ask for your patience as we work to onboard all this data into our systems.
Are you a PosiGen customer looking for support for a system issue?
Please use the resources below before attempting to call your new customer service team. Our phone lines are reserved for emergency and critical system issues while we scale up our support teams to welcome you properly.
If you have an existing critical service issue, we are aware and will be reaching out to you directly as soon as possible.
What should I do next?
-
Read Our Frequently Asked Questions (FAQ)
We've compiled answers to the most common questions from PosiGen Solar customers. Please review this page thoroughly.
-
My System Isn't Working
Before contacting support, we recommend that you view our troubleshooting guides for your system. These can often get your system back online immediately.
-
During & After PosiGen Service Transition
We know you have questions so we're providing an overview of the transition process, including what you can expect from RenewBrook Energy and Omnidian.