PosiGen Solar Support Transition:
Frequently Asked Questions
PosiGen Solar customers can find answers to their questions below
We've compiled answers to the most common questions from PosiGen Solar customers. Please review this page thoroughly.
Billing & Payments
Should I continue to pay my solar loan/lease/PPA?
YES. Absolutely. Your financing agreement is with RenewBrook Energy, not PosiGen. To avoid default, you must continue to make your regular payments to your finance provider here.
Check your statements for their contact information.
Who do I contact about a PosiGen bill pay question on my solar contract?
You must contact RenewBrook Energy's servicing department directly. Omnidian does not have access to your financing agreements or billing information.
The PosiGen Solar Customer Service Transition
What happened to PosiGen Solar?
PosiGen Solar is winding down their business operations. As a result, they are no longer able to provide service and support or honor workmanship warranties to many previous customers.
Who is RenewBrook Energy?
RenewBrook Energy is the financial partner who provided the funding for your solar lease agreement with PosiGen Solar. They own your system and recieve your payments for your financed solar system.
Who is Omnidian?
Omnidian is the nation's leading provider of performance assurance and support services for residential solar systems. We partner with solar financing companies to provide services to customers like you, helping ensure solar systems produce the energy they're supposed to.
Your Solar System, Warranty, and Service
What happened to my PosiGen portal login?
We do not have access to your previous PosiGen customer login or portal. Once our team has your system fully onboarded, they will be able to help you live by phone or through our service request form.
My solar system is down or showing an error. What should I do?
First, please visit our technical troubleshooting guide. This guide helps you resolve over 30% of common solar issues yourself, such as resetting your inverter or checking your breakers. If the guide does not solve your issue, we will provide instructions for opening a service ticket once your account is fully onboarded.
What if my system is still being installed and not yet operational?
You should reach out to GoodLeap at (800) 201-1356 for an update on your system installation timeline. They’re open Monday–Friday, 8am–5pm PT (Closed weekends & holidays). You can also email them here.
Do I have to pay Omnidian for service?
Your account is being transitioned to a new service plan. Omnidian manages service on behalf of RenewBrook Energy, and your contract will be directly with the financial partner.
How do I request service?
We are building a dedicated support channel for all former PosiGen customers. You will receive an official welcome email in the coming weeks with instructions on how to contact us for service. However, Omnidian is proactive in managing and reaching out regarding service. For now, please rely on our Troubleshooting Guides for non-critical issues.
Utility Bills & Savings
If my system is working, what else could be causing a high bill and what can I do about it?
This is a great question. High bills are often caused by changes in home energy consumption rather than a problem with the solar system.
Common causes for increased energy use include:
New Appliances: The addition of an EV charger, a new HVAC system, a hot tub, or a heated pool can significantly increase energy demand.
Lifestyle Changes: More people living in the home, working from home, or spending more time indoors during periods of extreme heat can lead to higher electricity use.
Seasonal Usage: Your air conditioning works much harder when temperatures climb, leading to a spike in energy consumption that may exceed your solar production.
Here are some best practices to maximize your solar savings:
Shift Your Energy Use: The best time to run large appliances like your dishwasher, laundry machine, or pool pump is during the middle of the day while the sun is shining. This uses the solar energy you're producing in real-time instead of pulling expensive power from the grid in the evening.
Review Your Utility Bills: Look at your year-over-year usage trends on your utility bills. This can help you identify if your overall consumption has increased.
My utility bill is much higher than I expected. Why is this happening?
We understand that seeing a high utility bill can be confusing and frustrating, and we’re here to help clarify how your solar system interacts with it. The most important thing to know is that your solar system is a long-term investment designed to offset your utility usage, but it may not always eliminate your bill entirely.
Your system produces energy whenever the sun is shining. The power you generate is used by your home first. Any excess energy you don't use is sent to the utility grid, and you typically receive a credit for it on your bill. A higher-than-expected bill usually means your home is consuming more energy than your solar system is producing at that time, especially during high-use months or if your family's energy needs have grown.
How do I know if my solar system is even working correctly?
This is the most common concern, and we can provide reassurance here. As your new monitoring and service coordinator, Omnidian’s primary role is to ensure your system is healthy. Based on your system’s design, location, and local weather, we calculate its expected performance and compare that to its actual, real-time output.
Once we have your system information onboarded to our technology platform, it will detect if your system has an issue that needs to be addressed, and then our team will be able to confirm that your solar energy system is performing well and producing energy as expected. You can also do a quick visual check to make sure your panels are not covered by debris, heavy soiling, or shade, as this can affect performance.
What is the difference between what Omnidian monitors and what my utility company measures?
It’s important to understand that your home has two different meters, and we look at them for different reasons.
Omnidian monitors your solar system’s energy generation. This tells us exactly how much solar power your system is producing. This is how we confirm your system is healthy and performing as it should.
Your Utility reads your utility meter. This meter measures the two-way street of electricity between your home and the grid. It tracks both the power you pull from the grid when you need it and the excess solar power you send to the grid.
Your utility bill often shows a number called "net generation," which is only the excess solar energy sent to the grid after your home has already used what it needs. This number will always be lower than the total solar production that we see, which is why it's not a good measure of your system's overall health. For questions about your solar system’s performance, Omnidian is your resource. For questions about your utility bill, electric rates, or total home energy use, your utility is the best resource.