Renewbrook Energy has acquired the majority of PosiGen’s systems and is committed to ensuring the satisfaction of its customers.
Service and support of Renewbrook’s systems have been transferred to Omnidian.
We will reach out directly with a personalized welcome email and next steps.
No action is needed on your part; just continue to pay your bill as usual.
Renewbrook Energy is now the operator for your solar system
Information regarding new service and support options for your system.
You may have recently learned that PosiGen Solar has ceased providing service and support for your system. We know this news is sudden and especially concerning for someone with a solar system contracted through PosiGen. Renewbrook Energy—one of the primary financing partners and asset owners of a majority of the associated solar leases and power purchase agreements—has been diligently working alongside PosiGen leadership and other tax equity partners to take over all operations from PosiGen Solar to ensure continuity of service for affected homeowners.
Renewbrook Energy has selected Omnidian, a leading provider of residential solar services, to oversee the performance monitoring, on-site service, and technical support for the home solar systems of many PosiGen customers. Together, we are committed to your satisfaction with your solar system.
We appreciate your patience while we onboard your solar project into our systems. We will reach out to you as soon as we're ready to officially welcome you as a new customer.
Omnidian is in no way connected to PosiGen, and they do not own PosiGen nor your solar energy system.
What This Means For You
-
PosiGen customers have a path forward.
Renewbrook is stepping in to ensure your solar energy system continues to deliver the power you expect
-
Omnidian is your service provider.
Renewbrook has selected Omnidian to take over service and support for the majority of the solar systems it has acquired from PosiGen.
-
Patience is appreciated.
Together, we will make sure you receive the customer care and technical support you need, as soon as the transition period is complete.
Are you a PosiGen customer looking for support for a system issue?
Please use the resources below before attempting to call your new customer service team. Our phone lines are reserved for emergency and critical system issues while we scale up our support teams to welcome you properly.
If you have an existing critical service issue, we are aware and will be reaching out to you directly as soon as possible.
What should I do next?
-
Read Our Frequently Asked Questions (FAQ)
We've compiled answers to the most common questions from PosiGen Solar customers. Please review this page thoroughly.
-
My System Isn't Working
Before contacting support, we recommend that you view our troubleshooting guides for your system. These can often get your system back online immediately.
-
During & After PosiGen Service Transition
We know you have questions so we're providing an overview of the transition process, including what you can expect from Renewbrook Energy and Omnidian.